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Opening Text Tips and Tricks

Some of our favorite tips and tricks for your workflow opening text!

Jessica Sherwood avatar
Written by Jessica Sherwood
Updated over 3 months ago
  1. Formatting Mark-Ups:

    When you are creating Rattle notifications, using text mark-ups is a great way to make certain parts of the message stand out. For example:

    Surrounding part of your message with the * character will result in the words between the asterisks being bolded.


    Becomes

Check out this Slack help article for more mark-up formatting options!

2. Tagging an individual not related to the SFDC record in your opening text:

If you want to notify an individual via the opening text of an alert, but they are not related directly to the SFDC record (ex: Finance or Legal team members) using the schema below you can tag them in your opening text!

<@SlackMemberID>

For example:

Becomes

3. Inserting Line Breaks:

You'll need to leverage a Slack formatting mark up to create line breaks in your opening text. Inserting "\n" will create a new line. "\n \n" creates a double return.

For Example:

Becomes

Some other favorites:

Formatting

Markdown

Tag @here to alert the whole channel

<!here>

Insert a link text instead of a URL

<URL|Link text>

Display text in italics

_italic_

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